Support
We answer fast, and we answer honestly.Anything about the app, we can help with. Anything about your Vinted account, orders, or payments belongs with Vinted — we never see those, and we’ll always point you to the right door.
Questions
The things people actually ask
Short, honest answers — no support-script energy.
What does Vinted Finder actually do?
It turns a fashion screenshot into Vinted search results. Share an image from TikTok, Pinterest, Instagram or your camera roll. The app reads the piece, searches 12 Vinted markets across Europe and the US, and shows real listings. Each one is labelled found it, so close or same energy.
Is this an official Vinted app?
No. Vinted Finder is an independent app that helps you search for second-hand listings on Vinted. It is not affiliated with, endorsed by, or supported by Vinted. You browse and buy on Vinted itself.
Do I buy things inside the app?
No. Vinted Finder never touches carts, payments, or messages. When you tap a result you land on the real listing on Vinted, and everything from there — buying, shipping, returns — happens on Vinted as normal.
Why can't it find my item?
Usually one of three things: the screenshot is too blurry or cropped to read well, the exact piece simply isn't listed on Vinted right now, or the search needs a human nudge on brand or colour. No tool can find a listing that doesn't exist — that's what alerts are for.
How do alerts work?
Save a search in the app. We run it again on a schedule, not live. When a new listing matches in your sizes, or a saved piece drops in price, you get a notification. It opens the listing on Vinted.
How do I stop alerts?
Open the saved search in the app and pause or delete it — notifications stop immediately. You can also switch off notifications for the whole app in iOS Settings, any time, no hard feelings.
Which countries and languages does it support?
Vinted Finder searches 12 Vinted markets: France, Germany, the UK, Italy, Spain, Belgium, the Netherlands, Austria, Poland, Sweden, Romania and the US. The app is on iOS, in English, French, German, Spanish, Italian and Dutch. If your Vinted country isn't covered yet, email us and say so — it genuinely shapes what we add next.
How much does it cost?
The app is free to download. To reveal matches, buy a Find Pack or go Pro. A Find Pack gives you three successful finds, and the credits never expire. Pro gives you unlimited finds, alerts and price drops, monthly or yearly. You never pay us for clothes. You buy on Vinted.
What happens to my screenshots?
The app processes the screenshots you share with it to run your search — that’s their only job. The fuller picture, including what this website does and doesn’t collect, is on our privacy page.
How do I report a problem or bug?
Email hello@vintedfinder.com with what happened and, if you can bear to part with it, the screenshot you were searching with. A human reads every message.
The honest bit: Vinted Finder is an independent app that helps you search for second-hand listings on Vinted. It is not affiliated with, endorsed by, or supported by Vinted. You browse and buy on Vinted itself. Listings change fast. Price, condition and availability live on Vinted. Exact matches are never guaranteed.
Still stuck?
Something else?
If it's not covered above, just write to us — plain email, no ticket numbers.
Replies come from a person, not a bot — usually within a day or two, occasionally slower at weekends because the person also has a life.
Buying, account, or payment trouble on Vinted?
That’s Vinted’s territory, not ours — we never handle Vinted accounts, orders, refunds, or payments, so we genuinely can’t fix them. For anything like that, go straight to Vinted’s help centre.
Help yourself